Unpleasant experience at Kidzania Singapore

By Julianawarti Jumali

My son is 6 years old and is diagnosed with Autism.

We visited Kidzania a couple of days ago and it wasn't a pleasant experience towards the end.

My son was rather frustrated by the wait (he had been waiting for his turn at previous stations and remained calm throughout but got slightly agitated after a while), so he decided to shout in protest.

I was about to calm him down when one of the staff who was stationed in a camera shop actually reacted by shouting back. Now I am not sure if that was a reaction to show her surprise or she was trying to shush my child.

I saw so many other older children, mostly teenagers who were extremely loud and rambunctious, so I hardly think my Son made noise that was any louder or shocking than them.

I believe it's only fair to wait for our turn, in fact it's a good learning opportunity for my son. However I feel the way the staff behaved including some others who stared at my son (he had to jump around in circles so as to quell his anxiety) was rude and quite unprofessional.

I understand that Kidzania has been designated an inclusive environment for those with special needs. I don't think inclusiveness is just limited to facilities (eg, ease of movement for folks in wheelchairs); it should apply to attitudes and professionalism of services rendered. I am very disappointed.

This first appeared as a post on the Facebook wall of Julianawarti Jumali on 27 October 2017. Do join in the discussion over there if you have thoughts to share.


Autistic preschool student wanders off but gets rescued by MRT staff; teacher is unable to remember how it happened

Parents, are you nurturing your children right?

Child with Cerebral Palsy and her brother bullied in school